Refund Policy

1. Situations that need different review

• Voluntary cancellation of a flight that remains available as booked: the fare's cancellation conditions usually govern, subject to applicable law.
• An airline cancellation or qualifying significant itinerary change: statutory passenger refund rights may apply independently of voluntary fare restrictions.
• A paid optional service that was not supplied: the relevant service and provider need to be identified separately from the ticket fare.
• An unissued or unsuccessful booking request: payment authorization, actual collection, and any service already performed must be reconciled.
• An unused or partially used ticket, duplicate payment, or disputed amount: the records and circumstances need to be reviewed before the appropriate outcome is identified.

2. U.S. flight-disruption refund rights

For covered travel to, from, or within the United States, a carrier cancellation or qualifying significant change may entitle you to money back when you do not accept the affected journey or an offered alternative. The ticket's non-refundable label does not remove that protection. A voucher should not be substituted for a refund to which you are entitled without your agreement.

• U.S. Department of Transportation: passenger refund guidance

3. Who is responsible for the ticket payment

Check your receipt and payment statement to identify the merchant of record: the party that processed the ticket charge. For covered disruption refunds, that party's obligations matter even when the reservation was arranged with assistance from another business. Contact us with the booking and payment reference so the responsible party can be identified.

• U.S. Department of Transportation: passenger refund guidance

4. Refund timing and the payment method

Applicable refund deadlines take priority over a general estimate. For covered refunds, U.S. requirements generally distinguish seven business days for credit-card payments from twenty calendar days for other payment methods. The event that starts the period depends on the refund obligation; it is not simply the date any inquiry is sent.

For a covered ticket-agent refund, the DOT guidance describes the deadline running from airline confirmation that a refund is due. That obligation is not postponed merely because the airline has not yet returned funds to the agent. Bank posting time is a separate matter and does not replace the responsible party's processing deadline.

For other situations, ask for the expected process and an update rather than assuming a universal timetable. Refunds should be directed through the applicable payment process; a request to send a refund to another person or payment account may require additional review.

• DOT guidance for airlines and ticket agents on refund responsibilities

5. Agency fees, taxes, and optional services

A separately disclosed Flight Owings service fee is not automatically the same as the airfare refund. Any fee's refund treatment must follow the conditions disclosed before purchase and applicable law. We do not create a new cancellation, processing, or handling deduction merely by referring to this policy.

Taxes, paid seats, baggage, and other extras may need separate treatment. Identify the provider and the service that was purchased. A blanket statement that every add-on is non-refundable is not a substitute for reviewing a service that was not delivered or a refund required by law.

6. A credit is different from money back

A travel credit or voucher may be an option in some circumstances. Review whose name it is in, its value, expiry and booking deadlines, permitted uses, and any fare difference when redeeming it. Ask for those terms in writing before making your choice.

If you are entitled to a refund, a credit is an alternative you should evaluate rather than something you must accept. The terms of a voluntary credit and those of a voucher offered instead of a legally due refund can differ.

7. How to request a review or status update

Reporting a payment problem does not remove your right to approach the responsible carrier, payment provider, or an appropriate regulator. Observe any applicable dispute deadline. If you believe a payment was unauthorized, contact the payment provider promptly rather than waiting for an ordinary travel inquiry.

1. Contact us with the booking reference, passenger name, relevant dates, and the reason for the refund inquiry.
2. Describe the amount or charge at issue and supply the confirmation or disruption notice if relevant. Use a transaction reference or masked payment details, not a full card number.
3. Ask which party is responsible, what action has been taken, whether further information is needed, and which timeline applies.
4. Keep the correspondence and refund reference so a later payment or status update can be reconciled.

8. Official guidance and related booking conditions

The linked DOT guidance provides the current official explanation of U.S. passenger refund protections. Other countries or routes may have additional rules. Our fare or service terms cannot remove a protection that applies by law; ask for clarification if a restriction appears inconsistent with a mandatory right.